Sometimes you will need to CLEAR your browser cache/history/data/cookies to view new changes you may have made within your Botdoc account (changed logo, avatar pic, or changes that Botdoc completed for you which would include removing/adding P2, users, features etc).

Steps to take FIRST:

Refresh browser
Log out – Log in again
“Ctrl + Shift + R” to reload the currently open page and override the locally cached version.

If those above 2 steps have not corrected your issues then:

Clear browsing history/data

You can clear all your browsing history or clear browsing data from a certain time or a certain website.

We suggest clearing from a certain website or webpage (Botdoc)

so that not all history is removed from other functions you have performed.

What types of information can I remove?

Browsing History - The URLs of sites you've visited, and the dates and times of each visit.
Cache - parts of web pages that are stored in the browser to make them load faster the next time you visit.
Download history - The list of files you've downloaded from the web. This only deletes the list, not the actual files that you've downloaded.
Cookies - files that contain information about your visit to a website, including site preferences and user information.
Offline Website Data - files a website stores in your device (if you've allowed it) so you can continue to use it offline.
Saved Logins/Passwords - Site passwords that you've saved.
Autofill form data (includes forms and cards) - Info that you've entered into forms, such as your email, credit card, or a shipping address.

Clear browsing data

CHROME - Clear your browsing data

If you sync a type of data, like history or passwords, deleting it on your computer will delete it everywhere it's synced. It'll be removed from other devices and your Google Account.

On your computer, open Chrome.
At the top right, click More
Click More tools > Clear browsing data
Choose a time range, like Last hour or All time.
Select the types of information you want to remove.
Click Clear data.

Note: If you delete cookies and have sync turned on, Chrome keeps you signed into your Google Account. Your cookies will be removed from other devices and your Google Account.

Clear individual items

Instead of deleting entire categories of your browsing data, you can pick items to delete:

FIREFOX - Clear browsing history

Click the menu button at the top right of the screen:

2. Click Your Library

3. Click History then Clear Recent History...

Clear a specific website from history

Click the menu button at the top right of the screen:

2. Click Your Library

3. Click History then Right click on the website name you want to remove from your history and select Delete page.

This will not remove any site data or logins. To do that, see the next section.

Clear individual site data

Click the menu button at the top right of the screen:

2. Click Options in the menu panel.

3. Under the Privacy & Security section, locate Cookies and Site Data, select Manage Data.

4. Search or select Site, Remove Selected, Save Changes.

Clear data across all sites

Tap the menu button at the bottom of the screen (the menu will be at the top right if you're using an iPad):

2. Tap Options in the menu panel.

3. Under the Privacy & Security section, locate Cookies and Site Data, select Clear Data or Manage Data.

4. At the bottom of the Site list, select Remove All to remove all website data, select Save Changes.

Microsoft Edge - Clear browsing history/data

To clear browsing info stored on your device, like saved passwords or cookies:

In Microsoft Edge, select Settings in top right corner ( 3 dots) > Settings > Privacy, search, and services .
Under Clear browsing data, select Choose what to clear.
Under Time range, choose a time range.
Select the check box next to each data type you’d like to clear, and then select Clear now.
If you’d like, you can select Choose what to clear every time you close the browser and choose which data types should be cleared.

Learn more about what gets deleted for each browser history item.

To Clear Individual sites:

In Microsoft Edge, select Settings in top right corner ( 3 dots) > Settings > Cookies and site permissions.
Under Cookies and Data stored >See all cookies and site data > Search for a specific site, click down arrow to remove or Remove all

To clear individual passwords stored by Microsoft Edge on your device:

In Microsoft Edge, select Settings in top right corner ( 3 dots) > Settings > Profiles , and then select Passwords.
Under Saved passwords, select More actions next to a website name, and then select Delete to clear the password saved for that site.

Safari on Mac - Clear browsing history

In the Safari app on your Mac, choose History > Clear History, then click the pop-up menu.
Choose how far back you want your browsing history cleared.

When you clear your history, Safari removes data it saves as a result of your browsing, including:

History of webpages you visited
The back and forward list for open webpages
Frequently visited site list
Recent searches
Icons for webpages
Snapshots saved for open webpages
List of items you downloaded (downloaded files aren’t removed)
Websites added for Quick Website Search
Websites that asked to use your location
Websites that asked to send you notifications

How to Delete Specific History from Safari on Mac

You can selectively remove any item found within Safari history on a Mac by following these instructions:

1 Open the Safari web browser if you haven’t already

2. Pull down the “History” menu, then select “Show All History”

3. Locate the specific Safari browser history item you want to remove (either through the list view or by

searching Safari history for word matches)

4. Select the item you want to delete from Safari history

5. Hit the “Delete” key on the Mac keyboard, or right-click and choose “Delete” from the pop-up menu

6. Repeat with other items you want to remove from Safari history on the Mac

FULL VIEW CLICK HERE

Botdoc Service Desk

Refresh or Clear browsing data history