This feature is more of a visual warning that file(s) need to be downloaded or are pending download.
...
MY VIEW (this is the user’s view only however, if you are part of a Queue, all users inside the queue will be able to see the incoming documents - which will mostly be from the remote users)
you have 3 notifications (bell icon)
3 files to download (cloud down arrow)
...
You can also click on the blue (1) cloud icon to view WHO dowloaded the document. This will tell you WHO downloaded it, how many times and what Team that user is from.
...
MY ORG VIEW - For all ORG owners and Admins they will have the same view and same functions to download etc.
...
along with WHO downloaded, how many times and from what team.
...
When ALL documents have been downloaded and no longer “pending”, the icons will disappear from the left toolbar showing that all files have been downloaded by a user or multiple users.
...
where you can still view the feature box but nothing is “pending”
...
ORG VIEW shows all conversations that still have documents that are pending download
...