You now have the ability to ADD a recipient to a live session and also add a recipient that was removed.
Use Case: You are speaking to Customer A and realized you also need Customer A’s spouses drivers license so you can now add Customer B to the session by clicking on the ADD NEW RECIPIENT button
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Now that recipient can see and view all conversations within the session.
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ADDING A RECIPIENT ONCE THEY HAVE BEEN REMOVED
You may have a scenario where you removed a recipient from your live session but need to add them back again as you may have forgotten one piece of information.
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