*This feature removes the need for Teams to have multiple users logging into one account with the same password.
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Your Team may have multiple Queues created which any user can be assigned designated to. A User can be assigned to multiple Queues.
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As a User with Queue access you now have 2 options: 1- You can “Assign to myself” any request or 2- you can assign another user within the Queue to view and manage the request.
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You will be prompted “Are you sure you want to assign this user”the request #236183 to George F Small?”. Select YES to proceed and NO to choose another user.
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Note: When assigning another user the Action box will display the users name, the request will be highlighted and the “are you sure” box has the request and the assigned users name associated with this function so that you will know WHO you are assigning the request to.
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When YES is selected the “waiting” or “completed” request will disappear from the Queue and show inside “the assigned users” My Pulls Requests (Pull) tab on the left navigation toolbar and this Request is now this users full responsibility.
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When a request is assigned to another user that user will also get an email noticitiaton notification stating that user was assigned a request :PLACE PIC HEREwith request details displayed:
Assigned Pull Email Notification: “You have been assigned a Document Pull from your Team!” +Subject line if used
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Assigned Push Email Notification: “You have been assigned a Document Push from your Team!” + Subject line if used
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When Request status changes to “Complete” you can now VIEW details of the Request along with the timeline details showing that User “Tori Mills assigned this request to George F Smalls” (assigned to another user) or the timeline may say “Tori Mills assigned this request to Tori Mills” (assign to myself) or if a Pull is received via the URL link then timeline will say “email@yahoo.com initiated a Pull from the PRE Loan Apps Queue Public URL”
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