A USER is anyone who creates an account or was invited by a Team Owner/Admin (Free, Trial, Basic, Corp Team, or Enterprise). Users have full access to Botdoc requests and a user is also considered 1 license. If a Team has 10 users then this Team will have 10 licenses.
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A QUEUE is also considered as 1 license (count as a user) however, multiple users on a Team can be invited to the Queue to manage and view incoming and outgoing requests associated within with the Queue. Users have to be invited to the Teams Queue by an Owner/Admin.
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Note: A Queue can NOT log in!