SMTP feature will change the “sent from” or sender email from noreply@botdoc.io to your company’s email address noreply@yourcompany.com
Note: All P2 requests will come from noreply@botdoc.io even if your SMTP is enabled on your Main Push/Pull account
Click on the My Teams Tab on the Left Navigation toolbar.
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If you are setting up SMTP please add this list of IP addresses to your Email Servers to allow Botdoc servers to originate the Emails
52.154.221.72,52.165.168.40,52.165.227.9,52.165.224.93,13.89.185.131,13.89.186.120,13.89.191.30,13.89.185.138,52.173.147.98
The IP address 52.154.221.72 was included in the list in July 2024 due to a significant infrastructure update by Botdoc.
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Tips: This has to be a regular email address, not a group email, it has to accept SMTP Connection to send the emails. We require SMTP authentication, so a username and IP address is required. Gmail google tutorial on how to "Turn on Less Secure apps" https://support.google.com/accounts/answer/6010255?hl=en and if you have 2 step authentication, you will need to generate an "App Specific Password" on Gmail https://support.google.com/accounts/answer/185833?hl=en or Apple https://support.apple.com/en-us/HT204397 Office 365/Microsoft Exchange: Microsoft Office 365/Exchange accounts normally comes with STMP disabled to all accounts, in order to make it work you will need to enable to the account that you are creating to sending this emails from https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission#enable-smtp-auth-for-specific-mailboxes SMTP - Click HERE for details Office 365/Microsoft SMTP - Click HERE for details Outbound IP Address: If you need a list of the outbound ip IP address to whitelist them on your servers, please contact us at support@botdoc.io |