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User = this person has a Botdoc login and access to the P2 conversations dashboard (and P1 dashboard).
Remote User = this person only has access to the URL links and no login permissions to Botdoc dashboards.
For exampleExample: A An automotive salesperson can initiate a container with a customer using the Queue URL Automation links via their short-code, and the documents can be collected and stored by a manager an Upper Level or Sales Manager who has access to the Botdoc Conversations Dashboard.
Ultimately, in this case, this alleviates the need for the salesperson to collect documents and go through the process of saving, sending, and stewarding a customer's personal documents. The salesperson can initiate but never has to “handle” a customer's personal data because it is encrypted and securely sent directly to the user who needs it; in this case, the sales manager.