A USER is anyone who created creates an account or was invited by a Team Owner/Admin (Free, Trial, Basic, Corp Team, or Enterprise). Users have full access to Botdoc requests and a user is also considered 1 license. If a Team has 10 users then this Team will have 10 licenses.
A QUEUE is considere also considered as 1 license (count as a user) however, muttiple team multiple users on a Team can be invited to the Queue to manage and view requests coming into incoming and outgoing requests associated with the Queue. user is an already established Botdoc user but has been Users have to be invited to the Teams Queue by an Owner/Admin (This is an enterprise level feature)Each Q created will be a license (count as a user) however a Q cant log in.
If the Team has 10 users and 5 Queues then the Teams total licenses is 15.
*This feature removes the need for Teams to have multiple users logging into one account with the same password.
A Queue is an Enterprise level feature, contact sales@botdoc.io for more details.
Note: A Queue can NOT log in!