*This feature removes the need for Teams to have multiple users logging into one account with the same password.
From the
Your Team may have multiple Queues created which any user can be assigned to. A User can be assigned to multiple Queues.
3 Queues are included in this demo:
PRE Loan Apps
New Accounts
Loan Application Division 1
Note: Any user with Queue access can send requests on behalf of the Queue and ANY user within the Queue can respond or assign any incoming requests to themselves or to another person.