SMTP feature will change the “sent from” or sender email from noreply@botdoc.io to your company’s email address noreply@yourcompany.com
Click on the My Teams Tab on the Left Navigation toolbar.
Scroll down to “Edit Your Team Email Sending Method”. Default is set at none but click on the drop down box to choose SMTP or Mailgun.
Selecting SMTP you will notice that 5 fields are required to activate.
SMTP Username = noreply@yourcompany.com (make sure you have this email address created on your end)
SMTP Password = company email account password
SMTP Host = smtp.teamdomain.com
SMTP Port = 465 (check with your IT as they will know the configuration)
SMTP SSL = (check with your IT as they will know the configuration)
SMTP: If you did NOT use SMTP, you can see the sender is noreply@botdoc.io
SMTP: If you DID use SMTP, you can see that the custom email noreply@yourcompany.com is now the sender
If the Server accepts all the entered info, YOU as ADMIN (because YOU are entering the info) will get an email confirmation that the server has accepted your credentials.
If you enter any incorrect information you will get an error or fail on the SMTP dashboard page.
Tips:
This has to be a regular email address, not a group email, it has to accept SMTP Connection to send the emails.
We require SMTP authentication, so a username and IP address is required.
Gmail google tutorial on how to "Turn on Less Secure apps" https://support.google.com/accounts/answer/6010255?hl=en and if you have 2 step authentication, you will need to generate an "App Specific Password" on Gmail https://support.google.com/accounts/answer/185833?hl=en or Apple https://support.apple.com/en-us/HT204397