You can add contacts only 1 way within the Queue: by entering an email or mobile number in the TO field and it will automatically save recipients information to the contacts list of all Queue users regardless of who entered the recipients information. However, you will also need to select a Queue before your request is sent.
You will know what Queues you are part of by looking at the left navigation toolbar to see Queues.
When sending a Request via the Queue you can enter an email or mobile into the TO field and then Choose a Queue then once you send the request, this contact will automatically be saved in YOUR contacts list along with all other users contacts list that are members of the Queue.
Just remember to go back into your contacts list to edit and add a name to your contact. Once you make a change to that contact, the changes will be reflective in only YOUR contact list.
Once a contact is in your contacts list, you can type an email, mobile or name into the TO field and it will auto generate from your contacts list in alpha or numeric order to match your entry so you do not have to type the full address etc.
To VIEW your full contacts list just scroll down to view 50 contacts per page and then select next page
You can SEARCH for an email, mobile, name etc. by entering the info or partial info into the SEARCH field (sample below shows 119 contacts but searching for “Wendy” shows 3 results
