A USER is anyone who created an account or was invited by a Team Owner/Admin (Free, Trial, Basic, Corp Team or Enterprise). Users have full access to Botdoc requests and a user is also considered 1 license. If a Team has 10 users then this Team will have 10 licenses.
A QUEUE is considere also as 1 license however, muttiple team users can be invited to the Queue to manage and view requests coming into the Queue.
user is an already established Botdoc user but has been invited to the Teams Queue by an Owner/Admin (This is an enterprise level feature)
Each Q created will be a license (count as a user) however a Q cant log in