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(For Queue Audit Log details)
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(For Team Event Log details)
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1 - Login History (metadata information only) will show a history of all Team users when they logged in and when they logged off. You will also be able to IP address, Geo location, Lat/Long and Time and Date stamped.
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This report will show you your PULL and PUSH Request Status which include: (waiting, complete, active, expired) & Dashboard Custom Field details (this is a custom feature so please reach out to support@botdoc sales@botdoc.io for further details). Custom Fields are fields embedded into the Dashboard that can be required fields or not, and fields that only the USER will see and not the recipient.
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All reports that are generated will be saved and named by the dates you have chosen for the report. If you choose to generate a report for July 1 to July 26, 2020 the file name will be the dates (see above pic)
5 - P2 Activity Details Report
These report will show the following P2/Conversations details:
Team ID
Team Name
Conversation ID
Conversation Title
Date Conversation was created
Date of last activity
Customer Name
Customer Email
Customer Phone Number
User ID
User Name
Users assigned to Queue Name
Number of Files Pulled
Number of Files Pushed
Number of Files downloaded by Customer
Counts of Content (interactions inside the conversation: messages, replies, downloads, features etc)
Remote User ID
Remote User Name
Remote User Email
Request status report for the entire Organization (including all teams) and/or by choosing individual teams (must be ORG Owner/Admin)
Report via My Team
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Report from inside the Organization
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