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As a User with Queue access you now have 2 options: 1- You can “Assign to myself” any request or 2- you can assign another user within the Queue to view and manage the request.
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When Request status changes to “Completed” “Complete” you can now VIEW details of the Request along with the timeline details showing that User “Tori Mills assigned this request to Tori Mills” (assigned to myself) or the timeline may say “Tori Mills assigned this request to Rhonda Price” or if a Pull is received via the URL link then timeline will say “email@yahoo.com initiated a Pull from the PRE Loan Apps Queue Public URL”
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