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Your Team may have multiple Queues created which any user can be assigned designated to. A User can be assigned designated to multiple Queues.
3 Queues are included in this demo:
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As a User with Queue access you now have 2 options: 1- You can “Assign to myself” any request or 2- you can assign another user within the Queue to view and manage the request.
1- If you “Assign to myself” then the request will disappear from the Queue and show inside YOUR My Pulls Requests (Pull) tab on the left navigation toolbar and this Request is now your full responsibility.
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When Request status changes to “Completed” “Complete” you can now VIEW details of the Request along with the timeline details showing that User “Tori Mills assigned this request to Tori Mills” (assigned to myself) or the timeline may say “Tori Mills assigned this request to Rhonda Price” or if a Pull is received via the URL link then timeline will say “email@yahoo.com initiated a Pull from the PRE Loan Apps Queue Public URL”
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