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Disable SMTP - Click on NONE in the dropdown box and click on Save Email Sending Method.
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Allowlisting Botdoc domain and IP address ensures your emails avoid the spam or junk folder.
Allowlisting Botdoc email domain and IP address and adding email addresses to a safe senders list allows emails from our addresses to arrive safely into your inbox without being placed in the junk or spam folder.
If you are setting up your own SMTP you need to Allowlist your email domain and your sending email address and for that you should Allowlist a list of IP Address to originate the email.
For allowing Botdoc Emails (noreply@botdoc.io) please add botdoc.io on your Allowlist and 69.72.43.105. This IP address may change in the future but we will let you know via our email newsletter.
If you are setting up SMTP please add this list of IP addresses to your Email Servers to allow Botdoc servers to originate the Emails
52.165.168.40,52.165.227.9,52.165.224.93,13.89.185.131,13.89.186.120,13.89.191.30,13.89.185.138,52.173.147.98
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Tips: This has to be a regular email address, not a group email, it has to accept SMTP Connection to send the emails. We require SMTP authentication, so a username and IP address is required. Gmail google tutorial on how to "Turn on Less Secure apps" https://support.google.com/accounts/answer/6010255?hl=en and if you have 2 step authentication, you will need to generate an "App Specific Password" on Gmail https://support.google.com/accounts/answer/185833?hl=en or Apple https://support.apple.com/en-us/HT204397 Office 365/Microsoft Exchange: Microsoft Office 365/Exchange accounts normally comes with STMP disabled to all accounts, in order to make it work you will need to enable to the account that you are creating to sending this emails from Outbound IP Address: If you need a list of the outbound ip address to whitelist them on your servers, please contact us support@botdoc.io |