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Contact wjean@botdoc.io to have this feature enabled on your Corp Team account.
From your left navigation toolbar click on “My Team” and you will notice a NEW “'eye icon button” under Action (picture below shows it disabled)
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There are 2 ways to ENABLE the feature:
1 - Admins/Owners can click on the “eye icon button” for any active user on this teams list that may be out of office or on vacation etc.
2 - Individual User can enable by going to User Profile, click on the Security tab and click on the “eye icon button” to enable.
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Once ENABLED Admins/Owners will be able to see the users Requests that are in “waiting” status or Requests that need to be “downloaded” (from the time the auto-forward was enabled and any “waiting” requests that are still within the 14 days expire that may need to be resent)