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Select the desired Queue for your remote user from the “Send as” drop-down at the top.
Select a link type from the “Link Type” drop-down. (Choices are General Pull or ID Request)
(Optional): Edit the Message to be sent, or keep the default.
Click “Select Contact” in order to search for and select the Contact you created to be a remote user. (Once set there will be options available if you need to remove or change the contact)
Preview and Click “Send SMS” when you are ready.
*TIP (BEFORE you click on the blue "send SMS" button, we suggest that you copy the remote users URL link in the bubble to the left of the screen and paste the URL link into your remote users contact info (or paste it into any internal spreadsheet you may have for your remote users so that you can identify their URL's)
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Once sent, the contact you sent the Automation Link to will receive a text message with the message you set and the URL (just like the “preview” in Step 5) associated with them as a remote user. With that URL they can set custom shortcodes on their phone, send in text messages, send in any other messaging platform, or add to an email signature block.
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