*This feature removes the need for Teams to have multiple users logging into one account with the same password. This is an Enterprise feature, contact sales@botdoc.io for more details.
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Click on VIEW to manage the users inside your team Queue. Owners and Admins can add users to any Queue by clicking on the “Add User” and entering the users email address. Or Owners/Admins can remove a user by clicking on the red “X”.
Note: If your Team has multiple Queues, any one user can be added to each Queue. Therefore, if Jane is a user she can be added to multiple Queues, there are no limits on how many Queues one user can have access to. Users will see MY Queues on the left navigation toolbar as to what Queues they are part of.
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Owners and Admins of the Team can select any user or all users in a Queue to receive an email notification when incoming requests arrive. This feature is defaulted as disabled until the Owner/Admin checks the box.
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Once this notification box is checked, those users will receive an email notification of all incoming requests to this Queue where the user can then assign to themselves or to another user.
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EDIT
Click on EDIT and you will be able to edit the Name of the Queue and the Username then click SAVE
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