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You can keep these fields blank however, once you enter create your default customer subject line each user on your team will have the ability to override that subject line if needed per request.
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If Team Owner has a Default Subject Line set for the team you will see the details on your Dashboard. Users have the ability to override that subject line for each request if needed. Just type a new subject if needed.
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If NO team default is set you will see a blank subject line where users can enter their own custom subject which will show on the recipients email (see above) OR user can leave blank and recipient will receive Botdoc's default subject line on the recipients email.
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