*This feature removes the need for Teams to have multiple users logging into one account with the same password.
...
You will be prompted “Are you sure you want to assign the request #236183 to George F Small?”. Select YES to proceed and NO to choose another user.
Note: When assigning another user the Action box will display the users name, the request will be highlighted and the “are you sure” box has the request and the assigned users name associated with this function so that you will know WHO you are assigning the request to.
...
When YES is selected the “waiting” or “completed” request will disappear from the Queue and show inside “the assigned users” My Requests (Pull) tab on the left navigation toolbar and this Request is now this users full responsibility.
...
When a request is assigned to another user that user will also get an email noticitiaton notification stating that user was assigned a request:
...