*This feature removes the need for Teams to have multiple users logging into one account with the same password. This is an Enterprise feature, contact sales@botdoc.io for more details.
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Once this is enabled by a Botdoc representative (Enterprise level), you can find your Team Queue tab on your Teams detail page. On the left navigation tool bar on the main dashboard click on My Team.
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On MY TeamsTeam page you will scroll down to view “Queues”. This is where the Owners or Admins can create and view all Queues.
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Both fields are required which is the Name of the Queue and the Username… which is the Teams Queue public URL link (just like the personal URL link in email signature blocks) then click SAVE
Note: Username is tied to the Queues Team public URL handle aka personal URL. URL’s are used in either an Email Signature block so recipients can send document documents without needing to initiate a PULL request or you can place the URL on your companies website for recipient access.
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Click on VIEW to manage the users inside your team Queue. Owners and Admins can add users to any Queue by clicking on the “Add User” and entering the users email address. Or Owners/Admins can remove a user by clicking on the red “X”.
Note: If your Team has multiple Queues, any one user can be added to each Queue. Therefore, if Jane is a user she can be added to multiple Queues, there are no limits on how many Queues one user can have access to. Users will see MY Queues on the left navigation toolbar as to what Queues they are part of.
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Each Queue is counted as a User/License so for each Queue that is created, your team will count that Queue as a user. If you disable a Queue you have the ability to assign that license to another Queue or another singer single user.
Sample: 7 users/licenses total = 4 users and 3 Queues
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CHANGE QUEUE PROFILE - Username and personal URL info is located in this profile tab which is identical to any users profile tab.
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Note: Username is tied to the Queues Team public URL handle aka personal URL. URL’s are used in either an Email Signature block so recipients can send document without needing to initiate a PULL request or you can place the URL on your companies website for recipient access.
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