*This feature removes the need for Teams to have multiple users logging into one account with the same password.
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As a User with Queue access you now have 2 options: 1- You can “Assign to myself” any request or 2- you can assign another user within the Queue to view and manage the request.
12- If you “Assign to myself” then the another user” then the request will open up a drop-down list of active users within this Queue. Select the user name
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You will be prompted “Are you sure you want to assign this user”. Select YES to proceed and NO to choose another user.
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When YES is selected the “waiting” request will disappear from the Queue and show inside YOUR “the assigned users” My Pulls tab on the left navigation toolbar and this Request is now your this users full responsibility.
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When Request status changes to “Completed” “Complete” you can now VIEW details of the Request along with the timeline details showing that User “Tori Mills assigned this request to Tori Mills” George F Smalls” (assigned to myselfanother user) or the timeline may say “Tori Mills assigned this request to Rhonda Price”Tori Mills” or if a Pull is received via the URL link then timeline will say “email@yahoo.com initiated a Pull from the PRE Loan Apps Queue Public URL”
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