*This feature removes the need for Teams to have multiple users logging into one account with the same password. This is an Enterprise feature, contact sales@botdoc.io for more details.
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Click on VIEW to manage the users inside your team Queue. Owners and Admins can add users to any Queue by clicking on the “Add User” and entering the users email address. Or Owners/Admins can remove a user by clicking on the red “X”.
Note: If your Team has multiple Queues, any one user can be added to each Queue. Therefore, if Jane is a user she can be added to multiple Queues, there are no limits on how many Queues one user can have access to.
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EDIT
Click on EDIT and you will be able to edit the Name of the Queue and the Username then click SAVE
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DISABLE
Click on DISABLE if you would like to disable a Queue because its no longer in use or no longer needed.
Note: Before you can disable you will see a “pop-up” message that says: This queue may contain unassigned requests. Are you sure you want to disable it? Please make sure that all requests within this Queue have been addressed.
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