{"xsrfToken":"ddabbb40b501b4d141dea3754b991cdfaff858c3_lout","branding":{"id":"2","key":"botdoc","name":"Botdoc Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de4600","headerLinkHoverBGColor":"#de4600","headerBadgeColor":"#de4600"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/61e4a7e0-c96c-4102-af47-7cd491b05a06/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTUwYTVjYS05YmM4LTRkNmYtYjc2Yi1iOGE1ZDVlZDA3YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxZTRhN2UwLWM5NmMtNDEwMi1hZjQ3LTdjZDQ5MWIwNWEwNiI6WyJyZWFkIl19LCJleHAiOjE3NDQxNzI4MzgsIm5iZiI6MTc0NDE3MjIzOH0.e5cvyJyhyeFDncg1Wo1MdmwySl1a_Yy0olqVAgxMJuQ&client=c150a5ca-9bc8-4d6f-b76b-b8a5d5ed07a0&mode=fit","logoId":"61e4a7e0-c96c-4102-af47-7cd491b05a06","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Botdoc Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Botdoc Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#596f79","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"botdoc","projectId":10013,"serviceDeskId":2,"name":"Botdoc Service Desk","description":"<p>Welcome! You can raise a Botdoc Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11,12,14,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f91d541e-38af-3341-b5b3-05fa1dfe972d","appLinkName":"System Confluence","appLinkUrl":"https://botdoc.atlassian.net/wiki","spaceKey":"BOTDOC","spaceName":"Botdoc Service Desk","spaceUrl":"https://botdoc.atlassian.net/wiki/spaces/BOTDOC","isServer":false},"labels":[],"projectKey":"BOTDOC","serviceDeskId":2,"kbLinkDomainURLs":["https://botdoc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOTDOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTUwYTVjYS05YmM4LTRkNmYtYjc2Yi1iOGE1ZDVlZDA3YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxNzM0MzgsIm5iZiI6MTc0NDE3MjIzOH0.S1pwVCXuTYWB-lK8AmqkCgGQv_lUTi2pnmp1Qg-5m5U","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"c150a5ca-9bc8-4d6f-b76b-b8a5d5ed07a0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"7aec8d0e-88bf-4d15-aa0a-c18e1e2893e1","name":"FAQ","categoryUrl":"https://botdoc.atlassian.net/servicedesk/customer/portal/2/topic/7aec8d0e-88bf-4d15-aa0a-c18e1e2893e1","createdAt":"1590022040621"}]}},"reqCreate":{"id":15,"projectId":10013,"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10511,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Affected Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10003","label":"API","selected":false,"children":[]},{"value":"10005","label":"APP","selected":false,"children":[]},{"value":"10004","label":"Public website","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/15","calendarParams":{"firstDay":0,"date":"2025-04-08T22:17:18-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f91d541e-38af-3341-b5b3-05fa1dfe972d","appLinkName":"System Confluence","appLinkUrl":"https://botdoc.atlassian.net/wiki","spaceKey":"BOTDOC","spaceName":"Botdoc Service Desk","spaceUrl":"https://botdoc.atlassian.net/wiki/spaces/BOTDOC","isServer":false},"labels":[],"projectKey":"BOTDOC","serviceDeskId":2,"kbLinkDomainURLs":["https://botdoc.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTUwYTVjYS05YmM4LTRkNmYtYjc2Yi1iOGE1ZDVlZDA3YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQxNzM0MzgsIm5iZiI6MTc0NDE3MjIzOH0.S1pwVCXuTYWB-lK8AmqkCgGQv_lUTi2pnmp1Qg-5m5U","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"c150a5ca-9bc8-4d6f-b76b-b8a5d5ed07a0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=botdoc","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ddabbb40b501b4d141dea3754b991cdfaff858c3_lout","baseUrl":"https://botdoc.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://botdoc.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c150a5ca-9bc8-4d6f-b76b-b8a5d5ed07a0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d36fb79e873a45378923cb6ccc757c84","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}