{"xsrfToken":"2c624f260578cb6b75dc7fa47e2d3ca2a91f9c3b_lout","branding":{"id":"2","key":"botdoc","name":"Botdoc Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de4600","headerLinkHoverBGColor":"#de4600","headerBadgeColor":"#de4600"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/61e4a7e0-c96c-4102-af47-7cd491b05a06/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTUwYTVjYS05YmM4LTRkNmYtYjc2Yi1iOGE1ZDVlZDA3YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxZTRhN2UwLWM5NmMtNDEwMi1hZjQ3LTdjZDQ5MWIwNWEwNiI6WyJyZWFkIl19LCJleHAiOjE3MjU3NjE1NTIsIm5iZiI6MTcyNTc2MDk1Mn0.wxokIwhkBrIOT2h3pqMuGEqYURy7nis3wgI_I77-x_w&client=c150a5ca-9bc8-4d6f-b76b-b8a5d5ed07a0&mode=fit","logoId":"61e4a7e0-c96c-4102-af47-7cd491b05a06","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Botdoc Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Botdoc Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#596f79","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"botdoc","projectId":10013,"serviceDeskId":2,"name":"Botdoc Service Desk","description":"<p>Welcome! You can raise a Botdoc Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://botdoc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11,12,14,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f91d541e-38af-3341-b5b3-05fa1dfe972d","appLinkName":"System Confluence","appLinkUrl":"https://botdoc.atlassian.net/wiki","spaceKey":"BOTDOC","spaceName":"Botdoc Service Desk","spaceUrl":"https://botdoc.atlassian.net/wiki/spaces/BOTDOC","isServer":false},"labels":[],"projectKey":"BOTDOC","serviceDeskId":2,"kbLinkDomainURLs":["https://botdoc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOTDOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMTUwYTVjYS05YmM4LTRkNmYtYjc2Yi1iOGE1ZDVlZDA3YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU3NjIxNTEsIm5iZiI6MTcyNTc2MDk1MX0.yhUhOO8wWZd6ChDkMuAyoJBc0mH9RjMMODpi3-Uan0U","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"c150a5ca-9bc8-4d6f-b76b-b8a5d5ed07a0","tokenDurationInMins":20}},"kbPage":{"id":1539801089,"title":"Custom Subject Line","url":"https://botdoc.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1539801089","space":{"key":"BOTDOC","name":"Botdoc Service Desk","id":393218},"serviceDeskIds":[2,3],"appLinkId":"f91d541e-38af-3341-b5b3-05fa1dfe972d","idInString":"1539801089","projects":[{"projectId":10013,"serviceDeskId":2,"portalId":2},{"projectId":10018,"serviceDeskId":3,"portalId":3}]}}